Lowongan Pekerjaan Shopee

Lowongan Pekerjaan Shopee – Diluncurkan pada tahun 2015, ini adalah platform yang disesuaikan untuk wilayah tersebut, memberikan pelanggan pengalaman belanja online yang mudah, aman, dan cepat melalui dukungan pembayaran dan pemenuhan yang kuat.

Kami percaya belanja online harus dapat diakses, mudah dan menyenangkan. Ini adalah visi yang ingin disampaikan Shopee di platform, setiap hari.

Lowongan Pekerjaan Shopee

Operations – Customer Operations Quality Assurance (based in Yogyakarta)

Department: Operations

Level : Experienced

Location: Indonesia – Yogyakarta

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Browse our Operations team openings to see how you can make an impact with us.

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Job Description:

  • Supervise the work of customer service to ensure adherence to quality standards, deadlines, and proper procedures
  • Document call centre processes and FAQs, and work on continuous improvement
  • Achieve qualitative call monitoring and scoring goals as established
  • Provide reports related to the quality score of all customer service agents on an ongoing basis (daily, weekly, monthly)

Requirements:

  • Minimum Diploma degree from any major
  • At least 1-year of experience as Quality Assurance within the Customer Service area is preferred
  • Strong communication skills
  • Strong analytical and problem-solving skills
  • Has a positive attitude, eagerness to learn, and is a good team player

Jika Anda berminat dan memenuhi persyaratan yang di perlukan silahkan kirim CV melalui link di bawah ini :

Jangan lupa cantumkan nyariloker.id sebagai sumber informasi lowongan kerja di file lowongan Anda.

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Demikian informasi mengenai Lowongan Pekerjaan Shopee.

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