Lowongan Pekerjaan PT Koltiva

Lowongan Pekerjaan PT Koltiva – Koltiva AG adalah perusahaan teknologi pertanian terintegrasi yang menyediakan solusi dan layanan perangkat lunak yang dibuat khusus untuk proses bisnis ujung ke ujung. Didirikan pada tahun 2013 di Indonesia, dan didirikan pada tahun 2017 di Swiss, solusi perubahan permainan kami berhasil digunakan oleh klien kami dan pemasoknya di 28 negara.

Lowongan Pekerjaan PT Koltiva

Customer Success Officer

Responsibilities :

  • Become the clients day-to-day strategic advisor who understands their business challenges and can communicate the positive business outcomes of working with Koltiva
  • Support product/feature handover process from the development team to business users, including specific user trainings
  • Drive adoption and usage of new products and features. Going the extra mile for each customer is part of the job
  • Assist customers and users with their questions, enquiries and complaints, though live chat, email, and calls
  • Replicate issues and provide appropriate solutions or workarounds, and follow up to ensure issue resolution as per agreed SLA
  • Create tickets of requests, questions and complaints, assign the tickets to the appropriate teams and follow up
  • Ensure customer satisfaction and provide professional customer and user support
  • Coordinate internal requests from the teams in Indonesia with clients in the region
  • Perform other tasks as required for the companys strategy in the region.
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Requirements :

  • Bachelors Degree in technology, commerce, or related field
  • Technology savvy, with knowledge of mobile and web applications
  • Previous experience using enterprise customer service software, notably Freshdesk, a plus
  • Previous experience in Customer Support, Software Solutions or Presales a plus
  • Previous experience in start-ups, in multinational environments a plus
  • Strong problem-solving and communication skills
  • Excellent time-management and initiative
  • Ability to work remotely and independently
  • Proficient in Office365, especially TEAMS, Excel and PowerPoint
  • Fluent in oral and written French and English, business fluency in other languages a plus.

Application Close: 30 April 2022

Jika Anda berminat dan memenuhi persyaratan yang di perlukan silahkan kirim lamaran dan CV ke link di bawah ini :

Jangan lupa cantumkan nyariloker.id sebagai sumber informasi lowongan kerja di file lowongan Anda.

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